Simple Super Star Steps to Closing 100 Sales per Year

• Contacts per months = 200
  • (ave. of 9 per day)
• Appointments per Month = 17
  • (ave. 1 every 2 days)
• Sales per Month = 13
  • (ave. 1 every 3 days)
• Closed Sales per Month = 9
  • Ave. 1 every 3.25 days)

DON'T FORGET:

A Texas Quiz 

Early Morning Netweaving Opportunity at HWCOC

Stand Up to Stand Out

• A Woman's Place is in the Home
  • A program that profiles the fastest growing demographic group of home buyers - the single female.
• Referring a Referral - where to find the "best" referrals
  • An interactive program designed to help us rethink about the "best" source of referrals.
• Your 20 Seconds of Fame - Mastering Your Elevator Speech
  • A valuable practice tool to help our networking efforts.
• Understanding Your Credit Scores
  • A valuable program to help educate us of the impact of our credit scores on our daily lives.
• Stolen IDs - Prevention & Cure...a personal story
  • An informative program to help each of us prevent and cure our IDs from being stolen and how to correct our credit history if our ID has been stolen.
• Have A Nice Day
  • Learn how our corporate image and our staff can enhance our sales opportunities and creates repeat customers.
• Build the Buzz
  • A very informative program on how loyal customers become a volunteer sales force on our behalf.
• Soaring with the Eagles vs. Pecking with the Chickens
  • A motivational program designed to help us achieve more.

If you would like more information on any of these programs for your company and/or organization, let me hear from you.

Does Your Customer Service Rock?

Barbara Hayley

These very basic and important questions are ones EVERY business should ask themselves every day and once a month in a formal way with everyone that works for them. Most American companies do not spend enough resources in having service that rocks.

Given that it costs 5 times more to attain a new customer than it does to keep an existing customer, businesses are wasting so many resources, time and energy for the "thrill of the chase" to attract new customers. Don't get me wrong, you need to get out there and attract new customers' everyday, but if you put more effort into your existing customers and their sphere of influence, you would see your business grow and prosper. Research shows that customers easily move from one company to another from one brand to another, with the exception of loyal customers. Once a customer is loyal to your company or brand, they tend to stay with you for life. But you must have great people working for you in order to do this and they must be trained and trained well. Mediocre training will not carry the day.   

But what is it that actually makes customers loyal? Simply satisfying them is not enough. We believe it is fundamental: it starts with the employees trusting the people they work for, believing in what they do and enjoying the people they work with. Many companies hire for experience and image vs. the right attitude.

Critical factors in having service that rocks!

1. You must have employees that truly serve your customers and are fully engaged. Leadership must be at all levels, particularly where people are serving the customer.  
2.  You must have great managers, people that know how to empower the people that report to them and build trust so they can lead them to success. 85% of turnover is due to poor management. This is costly.
3. Trust among the team. If the team trust one another and trust the company and its leaders then they will trust the product or service they represent and that is invaluable to the customer.    
4. Having a great work environment leads to happy employees and happy employee's leads to loyal customers. Do you have a deliberate culture or did it "just happen"? 
5. Provide ways for your customers to give you feedback. Gather information about how you are doing as often and as much as you can.
6. Make it easy for customers to describe what you do so they can become customer evangelists for you and your company. Have an exciting and compelling message that gets your customers.
7. Create a cause for your company. Have a product or service people can get behind and cheer about. Make your processes work for the customer not the company. Treat your customers like they are your friends. Like "Freedom" for Harley-Davidson, this has made them a huge success. 

Winning the Super Bown, a Gold Medal, The World Servies requires something special - something different.  What makes you differenct?  What makes your customers keep coming back?

                    Word of Mouth    Advertising

Restaurants              83%                    35%

Prescription drugs     71%                    21%

Hotels                       63%                   27%

Cars                         58%                   36%

Computers                40%                   18%

Financial Services      57%                   12%

The